Frequently Asked Questions

A global eSIM is a digital SIM that provides flexible mobile connectivity worldwide for frequent travelers, digital nomads, and tourists with access to mobile networks in more than 200+ countries.

Global eSIM plans are beneficial for people who frequently visit many countries or travel extensively. It provides a single solution (one eSIM for all needs) for staying connected abroad. A global package price starts from $6.99/mo, which is cheaper than roaming or buying multiple local eSIMs for each country you visit.

Setting up your Viozzo eSIM is quick and easy:

1. Purchase your eSIM plan from our website
2. Receive your QR code via email instantly
3. Scan the QR code with your phone's camera
4. Activate your eSIM and start using data immediately

The entire process takes less than 5 minutes!

Most newer devices, including phones from the iPhone XR onward and popular Android models like the Samsung Galaxy S20 and later, support eSIM. The latest models released in China, Hong Kong, or Macau, support digital SIM functionality. Check your device settings or use our compatibility guide.

To check eSIM compatibility on your device:

• iPhone: Go to Settings > Cellular > Add Cellular Plan
• Android: Go to Settings > Network & Internet > Mobile Network

It depends on your carrier's policy. Some carrier-locked phones may restrict eSIM functionality, especially for international use. We recommend:

• Unlocked phones: Full eSIM functionality guaranteed
• Locked phones: Contact your carrier to confirm eSIM roaming policies
• Alternative: Temporarily unlock your device for travel

Our global eSIM plans offer flexible data usage across multiple countries:

• Shared pool: Data allowance works across all covered countries
• Real-time tracking: Monitor your usage through our app
• Speed management: High-speed data with fair usage policies
• Top-up options: Add more data anytime if needed

When you exhaust your data allowance:

• Speed reduction: Reduced to 128 Kbps (for browsing/messaging)
• Top-up available: Purchase additional data instantly
• Notifications: Receive alerts at 80% and 100% usage
• Renewal option: Upgrade to a larger plan anytime

Global eSIM vs Local eSIM comparison:

Best for: Global eSIM is ideal for multi-country trips, while local eSIM suits extended stays in one country.

No! Our billing policy is transparent and fair:

• No rollover charges: Unused data doesn't carry hidden fees
• Plan validity: Data expires only when your plan period ends
• Flexible plans: Choose exactly what you need
• No surprises: Pay only for what you purchase upfront

If your eSIM isn't connecting, try these troubleshooting steps:

1. Check coverage: Ensure you're in a covered country/region
2. Restart device: Power off and on your phone
3. Network selection: Go to Settings and manually select network
4. Data roaming: Ensure data roaming is enabled for eSIM
5. APN settings: Verify Access Point Name configuration

If issues persist, contact our 24/7 support team for assistance.

Yes! Our global eSIM automatically connects to the best available networks:

• Automatic switching: Your phone will connect to partner networks automatically
• Manual selection: You can manually choose preferred networks in settings
• Premium partners: We work with top-tier operators in each country
• Seamless transition: No interruption when crossing borders

Monitor your eSIM usage easily with multiple options:

• Viozzo App: Real-time usage tracking and notifications
• SMS commands: Text specific codes for instant balance check
• Device settings: Check data usage in your phone's settings
• Email alerts: Automatic notifications at 50%, 80%, and 100% usage

eSIM activation with Viozzo is nearly instantaneous:

• QR Code delivery: Immediate after purchase completion
• Scanning process: 30-60 seconds to scan and download
• Network registration: 1-3 minutes for initial connection
• Total time: Usually under 5 minutes from purchase to connectivity

You can activate your eSIM before traveling or upon arrival at your destination.